Questions about delivery, payment or an item? You'll find the details below. For anything else, email business@oishiioshi.com.
What do you sell?
Official anime and game merchandise from Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd and Love and Deepspace. Each product title identifies the item and character or design being sold.
Is the current collection ready to dispatch?
Our incoming stock is on its way to our Singapore warehouse before dispatch to customers worldwide. Dispatch dates are not yet confirmed. Available quantities show the units allocated for sale, including incoming stock. Please contact us before ordering if you need your item by a specific date.
What does Preorder mean?
Products marked PREORDER have not arrived at our warehouse. You pay the full listed product price when ordering, rather than a deposit. Each listing gives the order cutoff and expected manufacturer release month. Release dates can change; we dispatch from Singapore after the goods arrive, and delivery time to your country is additional. If we cannot secure or fulfil your preorder, we will refund it.
How much is Singapore delivery?
Standard delivery is S$6, with free standard delivery on eligible Singapore orders of S$110 or more. Express delivery is S$15. Available services and the final delivery charge are shown at checkout. Choosing express delivery does not make incoming stock arrive sooner.
Do you ship worldwide, including to the United States?
Yes. We're based in Singapore and ship worldwide, including to the United States. Enter your delivery address at checkout to see the available services and prices. If no delivery option appears, contact us before placing your order. Dispatch dates for the current incoming collection remain unconfirmed.
Which currency will I pay in?
Select your region to see the available currency. The currency code is displayed beside prices and at checkout, so please check the currency before paying.
What does “Left in Stock” mean?
We show the remaining sellable quantity when five or fewer units are available. The current collection is incoming; a remaining quantity does not mean the item is ready to dispatch today.
Am I buying one item or a complete set?
Check the product title and description for the selling unit. Listings marked as a set, case or box are sold in that format. Product images may include other characters or styling items for reference; only the item described in the listing is included.
How do I find a specific character?
Open All Products and combine the Series, Character and Product Type filters. You can select several characters or types within the same group.
Can I collect my order?
Local pickup is not currently offered at checkout. Please use an available delivery option.
Need to change an order or report a problem?
Email business@oishiioshi.com with your order number and details. For an incorrect or damaged item, include clear photos of the item and packaging so we can review what happened. For an order change, contact us as soon as possible; changes depend on the order's fulfilment status.